Guarantee
30-day money back guarantee. If within 30 days of the purchase date you decide for any reason not to keep the support service plan, you may request a full or per-computer refund, minus any PAY-PER-INCIDENT charge for each computer you are requesting a refund for that you may have received support for within the first 30 days.

As an example: If you purchased a 1-year support plan for 5 computers and within 30 days you decide to sell one of the computers, you can request a refund for the cost of the support plan for that computer which was sold, which in this case would be $119.95. If, however, you had received a 45 minute support session from us for that computer within the first 30 days, we would charge you $49.95 (the cost of a per-incident support session). You would receive a refund of $70.

Please contact customer service for refund requests. The purchase price of any support service plan for any computer is NOT refundable after 30 days of purchase.

No-Charge Guarantee
If we cannot help you to resolve your computer problem online or by telephone, your credit card will not be charged.

Terms and Liability
BrimstonePC will not be held liable for lost data or any damage resulting from a support session. We cannot be held responsible for a computer in a previously unknown condition. Such a computer could be in a condition of imminent failure and, as such, could fail during a support session and appear to have been caused by the support session. Although our support technicians take precautions, there is always a risk, however small, of accidental data loss. By purchasing support from BrimstonePC, you agree to all the terms of service herein and assume all risks. Also, BrimstonePC will NOT be held responsible for any damages caused by the services of any third-party service providers recommended by us or not.

BrimstonePC support plans only cover computer problems that can be fixed remotely. Some computer problems cannot be fixed online or by telephone. The support plan does NOT cover the cost of replacement parts, software, labor, or services from third-party service providers.

The support plan is NOT a warranty. If we conclude that your computer cannot be fixed remotely, we will suggest the next steps you might take to repair your computer, which might include a house call from a third-party service provider. You are responsible for the costs of any service not covered by the BrimstonePC online support plan.

Availability
BrimstonePC cannot guarantee the availability of tech support since we have no control of the internet, power grid, hosting servers, etc. If for some unforseen reason beyond our control we cannot provide support at your scheduled appointment time, we will contact you by phone and make arrangements to reschedule.

Please be aware that if you request ASAP support, you might not receive immediate help. If we have a high volume of support requests, a support technician might not be available for immediate assistance. In such a case, we will put you on a waiting list and notify you by phone as soon as a support technician is available to assist you. You will also have the option to schedule an appointment.

Privacy
BrimstonePC greatly values your privacy. Any information we collect from our customers is solely for our own internal use and we do not give/sell this information to any third party except for information securely transmitted to an outside credit card prcoessing company so that we may accept credit cards for purchases.
Credit card information is 128bit SSL encrypted and not viewable by anyone. BrimstonePC cannot view or otherwise access your credit card number.

Credit Card Use
We ask for credit card information up front so that our service is not taken advantage of. Before proceeding with a Pay-Per-Incident support session, we must have verification of your credit card either online or by phone. This is to ensure that payment will be made once the support session is complete. You will receive an email confirmation of your order and credit card verification once you have gone through the secure checkout process. Your credit card will not be charged until after your support session has been completed.

Acceptance of Policy
By using BrimstonePC, you signify your acceptance of this Policy Statement. If you do not agree or are not comfortable with any policy described in this Privacy Statement, your only remedy is to discontinue use of BrimstonePC. We reserve the right to modify this Policy Statement at any time. Your continued use of any portion of BrimstonePC, following notification or posting of such changes, will constitute your acceptance of those changes. If you have questions or concerns about our specific policies, please contact us through our contact us page.

Notification and Changes
If we change our Policy Statement, we will post those changes on this page so our users are aware of the information. Users should check this policy frequently to keep abreast of any changes.