"At first I was reluctant to try an online computer customer service because of a previous miscommunication experience over the phone. Then after checking for on-line options for setting up a home network wirelessly, I chose BrimstonePC. Their testimonial ratings were higher than the others.
Bill was really professional, knowledgeable and willing to help. I liked the idea of giving control over my computers to a professional while observing and learning. I even had some additional PC questions and they were answered too. My expectations were met; the service was reliable and honest. Next time when I need a computer fixed I will call BrimstonePC for a quick solution." Elena M.
Anchorage, AK
"It is such a pleasure that we still have an old fashioned, honest, reliable, comprehensive, thorough and inexpensive service in the US! You are doing the Best Online Computer Repair jobs that are out there! I feel so protected having your icons on my comp - I know I can call you and get things straightened out whenever I have a problem... Your knowledge and your readiness and desire to help are unsurpassed - a great thanks to you for all your dedicated work for your customers!" Stella Natarova
Baltimore, MD
"I have to admit I was SO hesitant on trying your service but I am SO glad I did! My computer hasn't run this great in YEARS! Bill was so kind & helpful and didn't seem to mind how computer stupid I am.My husband is the lead guitarist for David Allan Coe and I have already posted a comment on www.officialdavidallancoe.com about your wonderful company and that everyone needs to visit your site. Again, Thank you SO much for your help!" Sally
Joplin, MO
"Thanks again, Bill! You are the best! Hope I will never (very unlikely) have probs with my computer again -- but at least I know who to call when I do!!! Thanks again!" Gary Foutch
Chicago, IL
Jenner & Block LLP
www.jenner.com
"Bill, thank you once again for getting us up and running. Your service is absolutely the best!!!
You blow me away with your knowledge and professionalism as you go through the computer system to determine the problem, then poof you fix it. You're my "computer Genie" and all I have to do is make a phone call to get you on the problem. It just can't get any better than this.
Your friend and biggest fan, Sharron Barchilon from the WARM state of Arizona." Sharron Barchilon
Apache Junction, AZ
"Thanks for the prompt, friendly, economical, and professional service you provided. Because of you I am able to service my clients before Thanksgiving. This also helped me to earn the dollars I needed.Happy Thanksgiving!!!" Douglas Greene
White Sulphur Springs, WV
Musical Image Entertainment, Corp.
"Thank you for the terrific assistance I received. The BrimstonePC technician went out of his way to be helpful. He was very pleasant and professional and provided first- class technical support." Ruth O'Brien
Manasquan, NJ
"I just wanted to thank you for taking the time to help my father last night! It seemed very minor but he has been put at ease about it and now he’s leaving for vacation with a smile on his face! Thanks again!" Heather Legenza
Westford, MA
"I want to express my sincere appreciation and gratitude for your reliable, responsible and prompt service. I enjoyed the quality of it, as well as honesty of your approach to a client and business. I believe that your service is in great need and people should know that you are the best on the Internet right now! Thank you so very much!" Stella Natarova
Baltimore, MD
"The service I received was excellent and the tech did an excellent job in a rapid manner. Thanks!" Tom Yungwirth
Green Bay, WI
"Thank you for the excellent and patient service you rendered on Monday. I appreciate your diligence, kindness and professionalism in taking care of my computer problems. I have spread the word about your great service to friends with small business and personal computers." Clarence Reynolds
Atlanta, GA
www.goclarence.com
"We've dealt with BrimstonePC since it's startup several years ago and have been extremely happy with their service and pricing. I rely heavily on our main computers for my small business and I can always count on BrimstonePC to quickly resolve any issues that we might face." Jayme Kulesz
Groton, MA
"This is the best value I've found on the Internet. I would highly recommend your service to anyone needing an assist with their computer." Tom Thomas
Deltona, FL
"This is without a doubt the best service I have ever had on my system!!!! If you use a computer, you need BrimstonePC!!!" MaryEllen Healy
Ramsey, NJ
"My laptop was just not working any more. I rely heavily on my laptop for various personal things like very important email, access online statements of various services, and to pay all of our household bills. As well, I use my laptop to create and drive PowerPoint presentations for our church on Sunday.So, I just can't have my laptop not function. I am pretty savvy about what to do and not to do with a laptop in order to make sure that it always functions. Yet, even so, I found myself with a non-functioning laptop earlier today. I performed a number of actions to try to solve the problem to no avail. I was at my wits end. Yet, I luckily found the BrimstonePC Online Repair web site and service offerings. Little did I know that choosing to use their service would be one of the best decisions I have ever made. A short while later I not only had a fixed laptop, but it works better now than it ever has worked. Give yourself one of the best gifts that you can, order their service. You won't regret it." Matt K.
Leesburg, VA
"Just wanted to thank you. You found and deleted a virus on my PC...... Local shops told me that the hard drive would have to be reformatted and programs reinstalled to rid the virus at over three times the price you charged me. You were friendly and easy to deal with and saved me a lot of down time. I am 100 percent satisfied.
Thanks again." Rod Boswell
Austin, TX
"Excellent Job! Cannot believe the difference!" Richard Baldini
Nahant, MA
"The service was wonderful! You fixed my problem immediately. What a joy to find BrimstonePC since lugging the computer in for repairs is a pain, plus time consuming as well as the turn around time is usually a week. I will definately use you in the future to see if you can fix the problem before I even think about taking it to a tech here. You're on my favorites so I can't lose ya!!" Sharron Barchilon
Apache Junction, AZ
"I want to let you know that the excellent job done by your technician was very professional and respectfully done. I look forward to using your services as the need arises, and I will let others know about you." Kurt Kristensen
Sherwood, OR
"I have called BrimstonePC several times with PC problems. They have handled all my problems with patience & complete professionalism. Unlike other companies I have delt with, I feel very much at ease dealing with BrimstonePC - they have not let me down yet. On minor problems they have gone so far as to help me & not even charge me for the advice. So, thanks again BrimstonePC!" John Dombek
Newberg, OR
"I am very pleased with your service and pricing. You really took the time to do an excellent job. Feel free to use me as a reference in any manner. I will spread the word.
Thanks again!" Dale B.
Newbury, NH
"Personalized Support and competitive pricing. That's why I'll keep coming to BrimstonePC. I've always hated being transferred from one support rep to another. It's nice to know the name of the person on the other end of the line, especially when they are as competent as they are." Joe Gunter
Slaughter, LA
Advanced Drafting & Design
"You went over and beyond what I was expecting to help fix the problem I was having with my PC. I recommend your services to anyone who needs help with their computers and give you 5 stars!" Shannon Garrie
Vinton, LA
"I thought I was going to have to look into getting a new computer. I can't believe how much effort and help was put in by our BrimstonePC technician... Thanks so much!" Jim Forzese
Salem, NH
"I would like to thank BrimstonePC for helping me with my computer. Our tech was very helpful and did not stop working with my computer until he cleaned it free of all viruses and up to date with all the necessary programs." Diana V.
Westbury, NY
"I certainly will keep your information and will not hesitate to use you again in the future. Thank you for your patience and your professionalism. It is a rare commodity and is deeply appreciated." Steven A. Fein
Plantation, FL
"I know that when BrimstonePC came in here to set up my network they had a pretty daunting task ahead of them. There were many, "less than ideal" factors to contend with.I just wanted to say "Thank you" for your quick response, your professionalism, and for refusing to leave until the job was done. I will highly recommend you in the future and I am very glad I called you when I did." Todd D. Della Porta
Tyngsboro, MA
EdgeFind Manufacturing
"I would like to give a positive recommendation for BrimstonePC.BrimstonePC spent much time with me today trying to solve my problem with McAfee Security System. The technician was patient, helpfull, and solved my problem. I am not that computer literate, but he took the time to walk me through the steps (via remote assistance) and when my screen froze and I had to disconnect, he got me back on track. We need more companies like BrimstonePC in business." Mrs. J. E. Martin
Naperville, IL
"I want to thank you for the endless help you have given me when my computer was hit by a malicious virus. You have spent much time and coaxing me with this problem. It was really handy to see you work long distance on my computer. THANKS TO BRIMSTONEPC, my system is running even BETTER than before!!It’s nice to know that whenever you have a problem with your system, that you're only a phone call away!! The knowledge and professionalism you demonstrated with my case was EXTRAORDINARY!!! I will recommend you to all my associates without reservation!!!" Martin E. Mason, P.B.
Kansas City, KS
Disciple Bookkeeping Services
"BrimstonePC has been my computer savior for 2 years. From the first day they walked into my business, they have shown professionalism, integrity and dependability that is hard to find these days. At first I was a bit nervous being a computer dummy and giving somebody control over my prized computer, but they walked me through it building an incredible trust. I'm not a computer pro so just knowing that they know their stuff, what needs to be done and more was such a relief to a busy business owner. They have refurbished my whole system in the office and when my home hard drive crashed they mended that one too. BrimstonePC has even recovered my friend's hard drive who was amazed at their dedication! Now I have online service for ongoing support which I love having. The icing on the cake is that they are really nice people, teach me lots of little things that have made a big deal in my day to day usage and are very reasonable. Got a computer problem or question? Call BrimstonePC!" Karla Abatecola
Westford, MA
Karla's Skin Clinic & JuicePlus+
www.skinconsulting.com
"I was facing a re-format of my hard drive, and this was incredibly distasteful to me because, like most people, I fail to back up on a regular basis, and re-formatting would mean that I would lose a significant amount of data. Imagine my pleasant surprise when I found remote service AND pricing structures that were not just fair, but extremely competitive! In addition, there was a disclaimer on the site that if my computer didn't get fixed, that I would not be responsible for payment. It seemed I had nothing to lose by calling BrimstonePC.After getting my system back to normal working order, they helped me to change some settings on my computer so that I would be less susceptible to viruses, and they also discovered I had my DSL set up incorrectly and helped me to fix that. It is so difficult to find companies these days that do what they say they're going to do, that do it well, that provide personalized service, and that don't nickel and dime a consumer for every different aspect of service they provide. BrimstonePC went above and beyond any service that I have ever had from any computer support vendor I've ever dealt with, and they did it for an absolutely amazing price. I would recommend BrimstonePC to anyone having computer issues because of their expertise, integrity, variety of services, and dedication to problem solving. I entered into this situation extraordinarily frustrated and came out of it not only with a healthy laptop, but also with faith that if a person is willing to search for non-obvious solutions - alternatives to the large, impersonal, greedy companies who have no real investment in customer service do exist. BrimstonePC is one of those companies. Again, my sincerest thanks to BrimstonePC. It was one of the few really amazing customer service experiences I have had in my life. I appreciate it greatly." Amy Zarichnak
Pittsburgh, PA
www.amyz.com
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